Account
Manager
Click on "Account Manager"
from almost any page within the site to login and to edit or make changes
to your ad or personal account information.
I created an account but I don't
see options where I can edit an ad. What's wrong?
You will not be able to see ad edit
options unless you actually have an ad placed. You WILL be able
to see other edit options such as your login and password, etc.
Placing
An Ad
How much does it cost?
Click Here
for ad rates.
Can I put my ad in another category?
No. An ad cannot be moved to a
different classified category after it has been placed. However,
you can place the ad under a different section within the same
category by editing your ad in "My Account."
Is there a way that I can tell how
many people viewed my ad?
Yes. You can see how many times
your ad has been viewed by logging into "My Account."
Is there a way I can see the
balance on my account?
Yes. You can see the balance on your
account by logging into "My Account." Usually this will be zero (0)
since most ads require prepayment.
What is meant by "Save this
ad as my default ad"?
By checking this box, the information in the current ad
will be saved as your default information when placing an ad in the in
the same category. This helps save you time in case you have several
ads to place you won't have to keep re-typing the same information. If you need to type a similar ad, the information will automatically
be provided in the ad form so that you do not have to re-type it.
NOTE: Default information applies only to the
category it is saved in. (For example, default information for
an auto ad will only apply to any auto ads you place). If your
default ad expires and is not renewed, the default information and the
ad will be available for up to 60 days. If you create another
ad, you can select that ad to be your new default ad and it will
automatically become your default ad regardless of any other ads you
chose as your default. You can turn default completely off at
anytime by logging into your account and deselecting the check box.
Do you guarantee results?
Yes - we guarantee results. If you do not sell your item or
service or is not satisfied after your ad has run for 30 days, you may
request and receive a refund (less a 10% processing fee) of the cost
of your ad. This refund does not apply to situations where you
received a special rate or a discount or free advertisement. You
must make your request in writing and
submit to us by U.S. Postal mail within
10 calendar days after the ad has run for 30 days. The mail must
be postmarked within 10 days after the 30th day of the ad posted
date. The refund request must be made by the same person who
placed the ad. No refunds are allowed in situations where the
advertisement is false or if the advertisement is in violation of our Terms
or Use or our Privacy
Policy. Refund requests should be made to: Refunds,
Katy Classifieds, 1795 North Fry Road, #235, Katy, Texas
77449. Please allow 10-15 business days to receive a refund.
Online
Check Payments
What are online payments by check?
Online payments by check is where you would use information from one
of your blank checks to make a payment. The payment will be
auto-debited from your checking account the same way as if you had
actually written a paper check. All information is verified
similar to that of using a credit card. You should write on the
hard copy of the check what you used it for and store it away in your
files so that you don't accidentally try to use it to make some other
purchase.
PayPal
What is PayPal?
PayPal is a payment processing
company that allows anyone with a checking account and an email
address to send and receive funds electronically. You will have to go through a few extra steps to
verify your checking account and your email address but it is a good
alternative if you don't want to use a credit card or check
online. You will be given the option of paying with PayPal when
you are placing your ad.
Using PayPal To Sell Online
You can accept credit card payments
instantly via PayPal for ads
placed in the Merchandise section. To accept credit card payments
and sell your merchandise
online, select one of the "Yes" options on the Merchandise form and a
"Buy Now" button will be automatically included with your
ad.
After placing your ad, you should go
to PayPal and register your email
address and a bank account number where you want your payments to be
deposited.
When someone makes a payment to purchase
your merchandise, you will be automatically notified by email with
simple instructions on how to retrieve your funds. After receiving your
payment, you can then ship the merchandise to the buyer.
There are no
qualifications to use PayPal except that you must provide PayPal a valid checking
account in your name and a valid email address. PayPal services
are typically free but may charge a small fee for certain
transactions; (usually about 3% or less). See PayPal
for more info.
If you need more information or have
further questions, go to the contact us
page and click on the "Help" email address link and send us
your question. Or you can visit PayPal's
website for more information.
Payment
Error
I tried to make a payment but the
system stop responding. What could be the problem?
Usually, your purchase should go
through within a few seconds but there are a couple of instances where the
system may seem to lock up:
1. If you have JavaScript disabled in your browser, the payment
process
cannot read your information. Make sure
your browser is enabled for
JavaScript. You should click the refresh
button after enabling JavaScript.
2. During peak hours, the system may be a little slow due to
high traffic.
Please allow additional time for
processing during peak hours.
Ad Expiration
Top
How long will my ad run?
Your ad will run for the term you purchased.
If you would like to stop your ad from running before its
expiration date, you can turn your ad off in "My Account". When you turn
your ad off, it cannot be seen by people browsing ads. You can
view your ad even when its off by logging into your account. You can turn the ad on
again later if you like so as long as the ad has not expired.
Your ad can be discontinued by KatyFlyer if it violates the
Terms of Use or the Privacy and Security Policy.
If you renew your ad with time
remaining till the expiration date of the ad, the new expiration date
will automatically include the additional days you had remaining so that
you will get ALL the days you paid for.
Turn
Ad On/Off
Top
You can turn your ad on or off
with the On/Off button anytime 24 hours/day 7 days/week. When the ad is "On
(active)," the ad can be seen when someone searches the section
where the ad is listed. When the ad is "Off
(inactive)," the ad cannot be seen by anyone. You can, of
course, see your ad by logging into your account. All display
ads that are pending for review remain off by default and the on/off
button will not
work unless the ad has been approved.
I turned my ad off but I can still
see it when I go to the classifieds section. What's wrong?
Click the refresh button in your
browser.
Photo
Uploading
NOTE:
Clicking the back button in your browser after uploading a photo
will automatically remove the photo from the ad. After the ad is
completely posted, clicking the back button will not affect the photo.
Can I upload a photo to my ad
at a later date?
Yes. You can upload a photo to your
ad anytime so as long as the ad hasn't
expired.
How do I upload a photo?
Click here
for additional uploading information.
What is the cost of uploading a photo
to my ad?
There is no additional cost to
include photos with your ad. If you don't have a photo available at the time you place your ad, you
can always load a photo later.
What is the maximum photo size
accepted?
Each individual
photo can be no larger than 100KB (or 100,000 bytes). Any photo
exceeding 100KB will not be loaded in which case you will receive an
error message stating that the size of the photo is too large or the
system will simply time out.
How can I remove or replace a
photo from my ad?
When you go to "My
Account," you will have the option of adding, removing, or replacing a
photo.
I uploaded a new photo, then hit the back
button, and the form still shows the old photo. What happened?
This is normal behavior for the photo
process. If you click on the back button after
loading a photo, it will automatically remove any photos just
loaded.
I filled out an ad form and
included a photo and then clicked the preview button and the system seemed
to stop responding. What's happening?
If you include a photo with your ad,
it may take a few extra seconds to load the photo due to the size of
the file. If you position your mouse pointer in the area at the
bottom of your screen, the pointer will show a rotating
hour glass next to it to let you know that it is processing.
Personals
Ad
Top
I can see brief information of
people who responded to my personals ad but I cannot see the details
or reply to those responses. What's wrong?
Placing a personals ad is totally
free but to respond to those who reply to your ad requires
the purchase of response time. (Response time is
represented in days). Click on the response time link in the upper right corner of your mailbox to
purchase response time. After purchasing response time, you can respond to
any personal ads so as long as you have response time (i.e. days) remaining. The
amount of response time you have remaining shows in the upper left corner
of your mailbox.
If I have response time remaining
and decide to purchase additional response time, will I get my remaining
response days in addition to my newly purchased response days?
Yes.
I purchased response time but the
amount of response time still shows the same number of days . . . and
I didn't receive any error messages. What should I do?
Hit the refresh button in your
browser and the number should reflect the amount of days you actually
have.
How can I place a personals ad and
only reveal the ad to people I want to respond to?
When you place your ad, the ad goes
"live" immediately by default. However, you can go to
"My Account" and turn the ad off. When you turn the
ad off, the only people who will be able to see your ad (other than
yourself) are people who you send messages to. All other people
will not be able to see your ad at all unless you turn the ad back on.
Can I have more than one personals
ad?
Yes you can but we advise against it
since the system operates on the premise that you only have one
personals ad
running. If you have more than one personals ad running,
the person you send a message to may be able to see both of your ads
which could be a bit awkward and will probably make the other person
question the legitimacy of your ad.
Since personals ads are free, how
long will my personals ad run?
Your ad will run for the term that
you specify when you place the ad. You can always extend the
term of the ad by logging into your account and click the renew
button. The maximum amount of days a personals ad can have on it
at any given point in time is 183 days (6 months). For example,
if you have a personals ad with an expiration date of 5 months from
now and you renew it by selecting 2 additional months, the system will
only accept one more month so that the ad will not go over the six
month threshold.
Browser
Settings
Top
Most browsers are pre-set to user
friendly defaults which are the settings that are basically needed to
browse this site without difficulty.
The two main browser settings needed
are the ability to accept "cookies" and the ability to
handle JavaScript. The cookies setting is needed for logging in. The JavaScript setting is needed in several
places including placing an ad or checking the
validity of the site security seal. If you enter credit card
information in the payment area and click on the submit button and get
no response, you probably have JavaScript disabled on your
browser. In this case, you should enable JavaScript, then hit
the refresh button, and try again. How
to set javascript. How to set
cookies.
Editing
An Ad
Top
You can edit your ad anytime in the
"My Account" area. If you edit an ad, the "times
viewed" will be reset to zero since the ad will then be
considered a
different ad from the original. If you update personal account
information such as your login name or password, the amount of times
viewed will not be affected.
How can I delete my ad?
Ads can only be deleted by Katy
Classifieds staff. Your ad will be deleted after 60 days of
its expiration date. If you no longer wish your ad to be viewed,
you can turn the ad off in the "My Account" area anytime.
Privacy
Your privacy is very important to us. We do not sell, share, or trade
any specific information about any user or visitor to this web site
(unless specifically requested by law).
Aggregate information may be shared
with potential advertisers or associates but no specifically
identifiable information.
For more information, see our Privacy
and Security Policy.
Security
Your security is very important to us. We use the highest standard of SSL
encryption to secure
your online transactions.
For more information, see our Privacy
and Security Policy
Login
& Password
Top
In order to use the services of this
site, you will need to have an account setup with a login name and
password.
You should choose a login name and
password that is easy for you to remember but is difficult for others
to guess. You should also avoid using common words found in the
dictionary because those words are easy to guess by those with
malicious intent.
Although we require that a password
be at least six characters in length, eight characters is recommended. Your password should also include a mixture of letters
and numbers which minimizes the risk of fraud.
Error
Messages
Most places where an error may occur
contains descriptive information for you to resolve the issue.
If you receive an error message with no supporting
information, you should click on the "contact us"
link found at the bottom of most pages.
If you receive an error message
stating that you've entered information that needs to be reviewed before
posting, you may be able
to find the reason for the error message in the Terms of Use
document.
Display
Ads
To place a business card ad, click here
for more information. To place another type of display ad contact us.
For other questions or problems not mentioned here contact us.
Top
|
